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This is to help you understand how we charge legal costs. It is our promise to you that at all times we will inform you of any legal costs you would be required to pay. We do this by providing you with the following information:

• We give you advice about the value of your claim before you are asked to respond to any offer of settlement

• We will immediately inform you of any offers made in your claim, including any offer to pay legal costs.

• We will provide you with a detailed account of all amounts that will be deducted from settlement offers, which will include the total amount that is payable to cover legal costs.

• When your claim has finalised we require your approval before we deduct legal costs as previously agreed.  We don’t accept payment of our legal costs until you have either approved our bill or 30 days has passed from the time our bill was sent to you and you have not objected to our bill.